• Engaging with customers promptly and effectively, providing timely solutions to their inquiries. • Conducting a thorough analysis of customer questions, troubleshooting initial problems, and gaining a comprehensive understanding of the issues at hand. • Utilizing customer logs to identify the root...

• Resolved customer inquiries and addressed their queries within established SLAs using Zendesk ticketing system. • Collaborated closely with the engineering team to investigate and resolve product-related issues reported by customers. • Monitored and promptly resolved P1/P2 incidents, ensuring time...

• Providing comprehensive solutions to clients and external developers by addressing their product and API-related inquiries. • Monitoring API activity logs through Moesif and GCP console, promptly triggering Slack alerts if activity thresholds are exceeded. • Collaborating with clients via phone ca...

• Lead the onboarding of BT customers to the API gateway as a member of the partner enablement team. • Gather and incorporate design and security specifications provided by customers. • Take responsibility for configuring the gateway in both test and production environments. • Aid in the setup of cu...

• Analyze and assess incoming issues and support requests, ensuring appropriate actions are taken while effectively communicating the impact of decisions to clients and stakeholders. • Demonstrate expertise in securing Webservices, including SSL, HTTP Basic authentication, WSSE headers, custom authe...

• Collaborate closely with hiring managers and stakeholders to identify and comprehend the technical staffing requirements for US-based positions. • Devise and implement comprehensive sourcing strategies to attract and engage both active and passive candidates using diverse channels such as LinkedIn...

• Effective Call Management: Responsibly handle inbound calls, promptly responding to customers with a professional and courteous approach to ensure exceptional customer experiences. • Customer Assistance and Issue Resolution: Provide comprehensive customer support by addressing inquiries, concerns,...